Opero gives industrial service teams AI-powered intelligence to solve complex technical problems on the spot. No manuals. No waiting.
faster problem resolution
With Opero, cut troubleshooting from hours to minutes.
Up to 40% of the industrial workforce is nearing retirement, putting decades of critical know-how at risk. In service organizations, knowledge lives in fragmented documentation and in people’s heads. Opero captures it and turns it into structured, actionable intelligence—available where work happens.
Your future with tailored AI workflows and agents
Set up call agents for service technicians to report problems and call manuals for faster troubleshooting.
Provide AI for your service desk employees to resolve problems faster with clear insights.
Deploy AI agents from knowledge base inside existing systems to fully automate manual workflows.
Captures insights from field technicians, customers, and service teams. Providing a continuously growing library of real experience-based knowledge available across the organization.
Consolidate unstructured data from PDFs, spreadsheets, emails, and CRM systems, and connect it with tacit knowledge captured directly in the field through Opero’s voice bot.
Create an AI-native operating system that understands your business and enables intelligent, real-time decisions to enhance operational speed and performance - delivering consistently exceptional customer experiences.
Mette Meyer Thuesen, Service & IT-manager, NIZE Equipment
Sebastian Bøge, Technical Field Engineer, Marine Fluid Technology
Our customers report over 90% reduction in the time it takes to onboard new staff using Opero.
Simona Kjærgaard, Aftersales Development Specialist, Leica Geosystems
Opero delivers measurable ROI for leadership and genuine time savings for the people doing the work.
Service Directors · Operations Managers · Technical Directors
Cut reporting time from hours to minutes
See which knowledge your team actually uses
Spot service trends before they become problems
Know exactly what every customer interaction costs
Make confident decisions backed by real data
Service Technicians · Commissioning Engineers · Field Staff
Find answers in seconds, not by digging through binders
Get step-by-step fixes for the exact issue in front of you
Capture notes and photos hands-free with voice
Prep for jobs with full equipment history at a glance
Spend more time fixing, less time searching
Connect your CRM, FSM, ERP, document storage, etc
return on investment
faster problem resolution
Generic AI Chatbots
ChatGPT, Copilot, etc.
✗ No domain knowledge
✗ Can’t learn from your operations
✗ Hallucinations in technical contexts
Document Systems
SharePoint, knowledge bases
✗ Static, hard to search
✗ Out of date within weeks
✗ No field-friendly interface
FSM Tools
ServiceMax, Salesforce FSM
✗ Great for logistics, not knowledge
✗ Don’t capture tacit expertise
✗ No AI-powered answers
✓ Purpose-built for industrial service
✓ Learns from every technician interaction
✓ Voice-first, designed for the field
✓ Captures and reuses tacit knowledge
✓ Reduces dependency on senior experts
✓ Measurable downtime reduction
Better work starts with well-planned AI adoption.
Yes. Technicians only need a phone — no app, no login, no computer. A call takes 1 to 3 minutes after a job. Setup takes about 30 to 60 minutes for managers and a short introduction for technicians.
Yes. There is a mobile-friendly chat where technicians can type questions and get answers with page references. They can also just call a phone number if they prefer voice.
All data is stored on secure servers in Europe. The system follows GDPR rules. Your data is never shared or used to train other models. Each knowledge base is completely separate.
Yes. Opero connects to most systems like SAP, Business Central, Dynamics 365, and Salesforce through API. If you are switching systems, Opero can run on its own and connect later. A simple CSV or webhook export is also available.
No. Opero only uses the documents and voice recordings you provide. Nothing comes from the internet. This keeps your information private and relevant.
A technician calls a phone number. The AI asks a set of questions and records the answers. A summary is sent to the service manager by email within minutes. The full transcript is saved in the knowledge base.
PDFs, Word documents, Excel files, images, and voice recordings. If it contains technical information — manuals, guides, drawings, emails — Opero can use it.
Yes. Most customers begin with a 1 to 3 month pilot with a small group of technicians and one campaign. This lets both sides see the value before expanding.
Yes. Both the chat and the voice agent work in all common languages. Interviews can be set up in different languages for different teams.
