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Stop downtime before it starts

Opero gives operators the same knowledge on every shift. It shows which problems keep coming back, so you can act before the line stops.

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Alex Bigum, Service technician at HydraulicoSebastian Bøge, Technical Field Engineer at Marine Fluid TechnologySimona Kjærgaard, Aftersales Development Specialist at Leica GeosystemsMette Meyer Thuesen, Service & IT-manager at Nize EquipmentJakob Toft, CEO at Nordic Electric Read what our customers say
Based in EUWorking with Fortune 500 companies
Teams that use Opero

Hover, tap or focus a logo to see what they run

The fix usually exists. Finding it is the hard part.

When a machine stops, the answer is often written down already. In the CMMS. In a SharePoint folder. In a service report nobody has opened since. Or it sits with the one technician who is not on shift tonight. Opero connects all of it, so the operator can ask how to clear the fault and get going without waiting for that one person.

A technician films a gearbox with a phone. The phone screen shows the root cause and four recommended actions.
  • SharePoint
  • OneDrive
  • Teams
  • SAP
  • Microsoft Dynamics 365
  • Outlook

What goes wrong

What your team gets

  1. 01A machine stands broken for hours
  2. 02The expert retires and the experience leaves with them
  3. 03A new technician needs months to learn the machines
  4. 04When manuals are in SharePoint, history in the CMMS, repair notes in email
  5. 05The same fault comes back and the fix has never been noted down
  6. 06Service reports stay half written
  • Step-by-step helpAsk by chat, voice or video at the machine. You get the steps, in order.
  • Video and voice reportsFilm the job or say what you did. Opero writes the report for you.
  • One knowledge baseEvery manual, report and video in one place, with the source shown. Hosted in the EU.
  • Reports written for youThe finished report goes into your ERP or CMMS. Nobody types it twice.
  • Reads photos and type platesTake a picture of a gauge, a label or the damage. Opero reads it.
  • Audit trailSee who asked what, what Opero answered, and which document it used.

Line stopped? The fix is one question away.

  1. Connect what you already have

    Opero reads your CMMS, SharePoint, manuals and drawings where they are. You replace nothing.

  2. Record what was never written down

    After a repair, the technician films a short video. Opero turns it into a report you can search, so the fix stays when the person moves on.

  3. Ask, find, fix

    The operator films the fault or types a question. The answer comes back step by step, with the source document next to it.

Customer case: Nize Equipment

Nize Equipment services large-format print and finishing machines across the Nordics.

“A technician with limited product knowledge found the right solution through the Opero AI agent and resolved the issue without interrupting a colleague who was out with customers.”

Mette Meyer Thuesen, Service & IT-manager at Nize Equipment Mette Meyer Thuesen Service & IT-manager, Nize Equipment
60%
fewer questions passed up to senior technicians in 90 days
4.1×
faster training of new technicians
92%
of technicians use it every week
Read the full case about Nize Equipment

Uptime intelligence

Your best technicians know the fix. Now everyone can find it.

Most of what experienced technicians know is never written down. With Opero they film how they solve a problem. Opero writes it up, sorts it and keeps it, so the next person finds it the moment the machine stops.

A technician films an oil leak on a gearbox. Beside the phone, the Opero report lists what the video shows, the likely cause and four recommended actions. A technician films a gearbox with a phone. The phone screen shows the root cause and four recommended actions.

Training

Film a procedure once. Train with it for years.

Record the job on a phone. Opero cuts it into steps, each with a picture and a short instruction. New people follow the guide instead of waiting for someone to show them, and everyone does the job the same way.

A technician films a frequency drive in an electrical cabinet. The phone shows the video cut into four steps: turn off the power, check the cable connection, reset the fault, verify operation.

Production intelligence

The answer for the machine in front of you

Part of the answer is in your documents and systems. The rest is in your people. Opero puts both in one knowledge bank, so the operator gets one answer, with the source, for the exact machine they are standing at.

Documented knowledge

  • PDFs, manuals and drawings
  • OneDrive and SharePoint OneDriveSharePoint
  • ERP and CRM SAP S/4HANAe-conomicSalesforce
  • Mail, quotes and service reports Outlook
One knowledge bank Indexed. Structured. Source shown. Hosted in the EU.

Undocumented knowledge

  • A technician films a gearbox with a phone
    Video reportsFilm the job. Opero turns it into a step-by-step guide.
  • An experienced technician in front of a machine
    Voice reportsCall in or leave a voice memo from the field. Hands free.
See all 240+ integrations

What is in the product

Seven tools that work from the same company documents. Open a tab to see the screen.

AI Chat

Find a reliable answer without searching every file.

Ask in your own words and get an answer from your company's approved documents, with the source visible beside it.

  • Use GPT, Claude, Gemini and other models
  • Answers point back to your own files
  • Use the same company knowledge across teams
Explore the Knowledge Agent
Opero chat showing a technical service question, cited guidance and equipment context
Knowledge chat · Illustrative exampleEnlarge knowledge chat screenshot (opens in a new tab)

Hosted in the EU. Every action logged.

You choose which AI models run, which data is connected, and who can access what. Each question is logged with the user and the source document.

Opero runs in the EU. It can also run in your own cloud or on your own servers. Your IT and security teams agree the deployment and access rules with us.

“The AI integration for industrial use, based on specific documentation, is going to be a tremendous help for our end users.”

Simona Kjærgaard, Aftersales Development Specialist at Leica Geosystems Simona KjærgaardAftersales Development Specialist, Leica Geosystems
A technician in a hard hat stands beside a machine in a factory hall

What technicians and managers say

“It is a true pleasure collaborating with Opero, who deliver AI solutions of the absolute highest quality. Their deep technical expertise combined with a fantastic understanding of our business makes a huge difference. They are innovative, professional, and always ready to go the extra mile to ensure the best result. We could not wish for a better partner to shape our digital future and look forward to our continued collaboration.”

Jakob Toft, CEO at Nordic Electric Jakob ToftCEO, Nordic Electric

“It genuinely works. When I chat with it, I get the knowledge I need — instead of calling the office and asking a hydraulic engineer. When it comes to solving a specific problem, it generally provides suggestions on how to resolve it, and that works really well. It’s already a big help.”

Alex Bigum, Service technician at Hydraulico Alex BigumService technician, Hydraulico

“Opero is a great help to me — both in troubleshooting technical issues, performing technical analysis, quickly onboarding new employees, and serving as an efficient information archive. It makes my work much more efficient.”

Sebastian Bøge, Technical Field Engineer at Marine Fluid Technology Sebastian BøgeTechnical Field Engineer, Marine Fluid Technology

“We decided to collaborate with Opero because we saw a value in their product. During the development process we always got the support we needed and the guys from Opero were very quick, proactive and open for any discussions or suggestions.”

Simona Kjærgaard, Aftersales Development Specialist at Leica Geosystems Simona KjærgaardAftersales Development Specialist, Leica Geosystems

“It’s a great help for service technicians, because they can ask questions in their own words and quickly get a usable answer.”

Mette Meyer Thuesen, Service & IT-manager at Nize Equipment Mette Meyer ThuesenService & IT-manager, Nize Equipment

Hosting, data and setup

What happens in a demo?
A demo takes about 20 minutes. Bring one fault that keeps coming back on one of your machines. We show you how Opero handles it: the question, the answer, and the source document behind the answer.
Do you only sell software, or do you also set it up?
Both. The platform is ours and it is hosted in the EU. We also load your documents, connect your systems and train the teams who use it. You do not need your own AI team to start.
Where is Opero hosted? Can it run on-prem?
Opero is hosted in the EU by default, with full GDPR alignment and a sovereign-deployment option for regulated customers. On-prem and private-cloud deployments are available for customers who need them. A private install typically takes 4 to 6 weeks.
Do you train models on our data?
No. We do not use customer data to train models. Opero sends only the information needed to answer the current request, under the data-processing and provider settings agreed for your deployment. Customer tenants remain separate, and authorised reviewers can inspect the recorded sources and actions.
How long does an Opero deployment take?
A typical first-production deployment ships in under 6 weeks. We onboard a starter knowledge base in the first 2 weeks, run a pilot with one team in week 3, expand integrations in weeks 4 and 5, and go to production in week 6.
Which languages are supported?
English, Danish, Swedish, Norwegian, German, French, Spanish, Italian, Polish, Dutch out of the box. Other languages are available on request. Most take one day to enable.
How is Opero different from Microsoft Copilot or ChatGPT?
Copilot and ChatGPT are broad assistants with strong business features. Opero has a narrower job: we configure technical documents, industrial systems, chat, voice, and workflows for a defined operational process. The compare page helps you decide which approach fits the problem you are solving.
What is the difference between Opero workflows and RPA?
RPA replays clicks on a screen and breaks when the screen changes. An Opero workflow starts on a trigger, reads the documents and records behind the task, decides with an AI step, and writes the result into your ERP, CRM or inbox through the API. It asks a person to approve any step where a mistake costs money.
Does Opero replace our ERP or CRM?
No. Opero reads from and writes into the systems you already run: SAP, Microsoft Dynamics 365, Business Central, Salesforce, HubSpot and others. The ERP stays the system of record. Opero removes the manual work between the email, the document and the record.
How do you protect against prompt injection / data leakage?
Every retrieval is constrained to the calling user’s permission set. Outbound calls (e.g. PO generation) require explicit confirmations. We red-team every deployment before go-live and re-run the suite on every model upgrade.
Do you offer support in our local time zone?
CET-hours support is included with every contract. 24/7 cover is available as an add-on. Most customers are in Northern Europe and we run the support out of Copenhagen.

Worth 20 minutes to see it on one of your machines?

Bring one fault that keeps coming back. We run it through Opero with you.

Book a demo Get started